Privacy Policy – Fixlance.in

1. Introduction

Welcome to Fixlance.in, operated by FIXLANCE HOME APPLIANCES REPAIR AND SERVICES. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website or requesting our appliance repair and maintenance services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the measures we take to protect it.

By using our website, submitting a service request, or contacting us, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information when you interact with our website or services.

2.1 Personal Information

When you submit a service booking form or contact us, we may collect:

Name
Phone number
City and PIN code
Appliance type and service requirements
Appliance warranty information, where applicable
Any additional information you voluntarily provide through our forms, phone calls, or other communication channels

2.2 Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website configuration. This may include your IP address, browser type, device information, operating system, pages visited, and website usage data.

2.3 Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand visitor activity, and improve website performance.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

3. How We Use Your Information

We may use the information collected for the following purposes:

To receive, process, and manage appliance repair service requests.
To contact you regarding your booking, service requirements, appointment scheduling, or technician visits.
To identify your appliance type and understand the reported problem.
To provide service estimates, explain applicable inspection charges, and communicate repair costs.
To provide customer support and respond to questions or complaints.
To maintain service records and manage warranty-related requests.
To improve our website, customer experience, and service operations.
To prevent fraud, address security issues, and comply with applicable legal requirements.
To send service-related updates and, where permitted, promotional communications.

We will use personal information for purposes reasonably connected to the services requested or other purposes permitted by applicable law.

4. How We Share Your Information

We do not sell your personal information to third parties.

We may share relevant information in the following circumstances:

Service technicians: Necessary booking details and contact information may be shared with the technician or service personnel assigned to your request so they can coordinate the visit and perform the requested service.

Service providers: We may use website hosting providers, communication services, technical support providers, and other vendors to operate our website and business. Information may be shared with them where necessary for their services.

Legal requirements: We may disclose information when required by applicable law, a valid legal process, or a lawful request from a competent authority.

Business operations: Information may be transferred as part of a legitimate business restructuring or transfer, subject to applicable privacy requirements.

Any sharing will be limited to what is reasonably necessary for the relevant purpose.

5. Third-Party Brands and Services

Fixlance provides independent home appliance repair and maintenance services. References to appliance manufacturers or brands on our website are for identification and compatibility purposes only and do not, by themselves, indicate an official affiliation or authorization.

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of external websites. Please review their respective privacy policies before sharing information with them.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, electronic communication, or data transmission method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary to manage service requests, maintain relevant business records, address customer complaints or warranty claims, and meet applicable legal obligations.

When information is no longer required for these purposes, we will take reasonable steps to delete it or anonymize it, subject to applicable law.

8. Your Privacy Rights

Subject to applicable law, you may request to:

Know what personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of personal information that is no longer required or is otherwise eligible for deletion.
Withdraw consent where processing is based on consent.
Raise a concern or grievance about how your information is handled.

To submit a privacy-related request, please contact us using the details provided in the Contact Us section. We may need to verify your identity before processing certain requests.

9. Children’s Privacy

Our website and appliance repair booking services are intended for individuals who can lawfully request these services. We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by applicable law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website features, technology, or applicable legal requirements.

Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: FIXLANCE HOME APPLIANCES REPAIR AND SERVICES
Website: https://fixlance.in/
Phone: 08095 909292
Location: Bangalore, Karnataka, India

You may contact us through the phone number above or the contact options available on our website.